Effective date: November 11, 2026
Because Carb Cult is a food product, we handle returns differently from other products for safety reasons.
Unopened bags
You can return unopened, sealed bags within 30 days of delivery for a refund of the product price. Email us first so we can confirm the return and send instructions. Return shipping is paid by the customer unless the return is because of our mistake. The original $10.00 shipping charge is not refundable.
Opened bags
For food safety, we cannot accept returns of opened bags.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos. We will send a replacement or issue a refund, and you will not need to return the item.
How refunds are issued
Approved refunds go back to your original payment method. Once we process the refund, it usually appears within 5–10 business days, depending on your bank.
Cancellations
To cancel an order, email us as soon as possible. If the order has not shipped yet, we will cancel it and issue a full refund.
Contact
Carb Cult LLC · CarbCult@gmail.com
